Responsible Gaming
Gambling as Entertainment
At 1win, we believe that gambling should be enjoyed as a form of entertainment only. It is important to understand that gambling is never a reliable way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.
Set a budget before you play, treat any winnings as a bonus, and never chase losses. Remember that the odds always favor the house in the long term.
Age Verification
Gambling is strictly for adults only. You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to participate in gambling activities on 1win.
By accessing our platform, you confirm that you are of legal age to gamble in India. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under the legal gambling age, please do not create an account or attempt to place bets.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling activity: Keeping your gambling secret from family or friends
- Increasing stakes: Needing to bet more money to feel the same excitement
- Loss of control: Being unable to stop or reduce gambling despite wanting to
- Neglecting responsibilities: Prioritizing gambling over work, school, or family duties
- Financial strain: Borrowing money, using savings, or going into debt to gamble
- Emotional dependency: Using gambling to escape stress, anxiety, or depression
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
- Irritability when not gambling: Feeling anxious or irritable when unable to gamble
- Lying about gambling: Dishonesty with loved ones about the amount or frequency of gambling
If any of these signs apply to you, please reach out for support immediately.
Self-Help Tools & Responsible Gaming Features
1win provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Establish a maximum amount of money you are willing to lose before stopping play
- Reality Checks: Receive regular reminders during your gaming session about how long you've been playing
- Session Time Limits: Set a maximum duration for each gambling session
- Self-Exclusion: Temporarily or permanently exclude yourself from your 1win account if you feel your gambling is becoming problematic
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely
To access these tools, visit your account settings or contact our customer support team. Using these features demonstrates a commitment to responsible gambling.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are reputable organizations offering free, confidential support:
India
- All India Institute of Medical Sciences (AIIMS) - Delhi: Mental health services and addiction counseling available. Contact: +91-11-2658-8500
- National Institute of Mental Health and Neuro Sciences (NIMHANS) - Bangalore: Specialized addiction treatment services. Website: www.nimhans.ac.in
International Resources
- GamCare (United Kingdom): Free and confidential support for problem gamblers. Website: www.gamcare.org.uk | Phone: 0808 8020 133
- GamStop (United Kingdom): Self-exclusion scheme for online gambling. Website: www.gamstop.co.uk
- Gambling Help Online (Australia): Free and confidential counseling services. Website: www.gamblinghelponline.org.au | Phone: 1800 858 858
- Responsible Gambling Council (Canada): Resources and treatment information. Website: www.responsiblegambling.org
- National Council on Problem Gambling (United States): Confidential helpline and resources. Website: www.ncpgambling.org | Phone: 1-800-522-4700
- Bundeszentrale für gesundheitliche Aufklärung (Germany): Health education and gambling addiction support. Website: www.bzga.de
If You Need Help
Problem gambling is a serious issue, but recovery is possible with the right support. If you are experiencing difficulties with gambling, please:
- Reach out to one of the support organizations listed above
- Contact a mental health professional or counselor in your area
- Talk to a trusted family member or friend
- Use the self-help tools available on your 1win account
- Consider self-exclusion if you feel you need a break from gambling
Your wellbeing is important to us. Please gamble responsibly and seek help if you need it.
1win Customer Support
If you have questions about responsible gaming features or need assistance, our customer support team is available to help. Please contact us through your account dashboard or email support.